Q. Will Color Oops still take out color if it’s been over a month since the last time my hair was colored?
A. Color Oops will take color out if it’s a day or a year old.
Q. I don’t know whether I should buy the Extra Conditioning or Extra Strength. How do I choose?
A. If you have damaged hair extra conditioning is recommended, otherwise, extra strength should be used.
Q. How long do I have to wait to dye my hair after using Color Oops? Will it cause my hair to take the dye any differently?
A. You can re-color the same day if your hair is in good condition – not damaged by bleach. Your hair is considered porous since you recently colored it. In this case it is recommended you use a lighter shade and reduce the processing time. A strand test is highly recommended prior to re-coloring your entire head.
Q. Does Color Oops work if I’ve dyed my hair black?
A. Yes, however black is the most difficult color to remove. Not all of the pigment may come out.
Q. I originally had gray hair, but I dyed it. If I use Color Oops on the new color, what will be my resulting color?
A. Grey hair is restored to blonde, not grey. Some customers have had their grey hair restored but it is not common.
Q. Why does it have a smell to it, even after the product has been rinsed out? How long will the smell remain?
A. Color Oops has a sulfur base. Sulfur has a very unpleasant odor. To reduce odor rinse thoroughly. Apply a heavily fragranced conditioner and leave it in over night. The fragrance will help to mask the sulfur smell.
Q. If I’ve been dying my hair for years, will Color Oops be able to take me back to my original color?
A. In most cases, yes. If you have colored lighter, Color Oops will not get you back to your natural color. When coloring lighter you actually remove natural pigment. Color Oops can only remove artificial pigment- it can not replace lost natural pigment. You will need to re-color with a color similar to your natural color. If you have years of black color added to your hair, Color Oops may not remove all of the black color.
Q. I’ve only dyed my hair once and it was a darker shade, so why does my hair appear lighter than my natural color after using Color Oops?
A. All color is mixed with peroxide. Peroxide is a bleaching agent. In some cases even though you colored darker the peroxide acted on your natural melanin and removed some of your natural pigment. The color you applied covered up what is left of your natural pigment. When Color Oops removed the artificial pigment, what is left of your natural pigment was exposed.
Q. How does Color Oops work on highlights or hair that’s been lightened?
A. Color Oops can only remove artificial pigment. Color Oops cannot alter natural pigment. When highlights are put in, your natural pigment is actually removed. The only way to get your natural color back is to replace that lost natural pigment, and that can be achieved with a color similar to your natural color.
Q. Can I use Color Oops on my semi-permanent/temporary or vegetable hair dye?
A. Color Oops can not remove direct dyes. If the color you used was mixed with a developer then most likely Color Oops will remove that color. If the color you used was used directly from the bottle then Color Oops will not remove that color.
Q. Is there a point where Color Oops stops working? What if I want to use it 2 or 3 times in a row?
A. Usually after 25 minutes Color Oops becomes ineffective. Additional applications will remove minimal color.
Q. Will Color Oops affect my natural gray color?
A. Color Oops has no effect on natural pigment.
Q. Is there ever a circumstance where Color Oops is not safe to use on my hair?
A. Color Oops is very safe and gentle on hair. However, if your hair is severely damaged it is recommended to wait a few weeks for your hair to get healthier.
Q. I’ve dyed my hair darker so many times. Can it still take me back to my natural hair color?
A. If you have colored darker and the peroxide in the developer has not affected your natural pigment, Color Oops should return your hair to its natural color.
Q. I’ve dyed my hair lighter and darker so many times. Can it still take me back to my natural hair color?
A. Once you color lighter you have removed natural pigment. When Color Oops removes the artificial pigment, what is left of your natural pigment will be exposed. It will not be your natural color. You can re-color your hair with a color similar to your natural color.
Q. My hair is past my shoulders. Do I need to use two boxes of Color Oops?
A. If you have thick hair, yes.
Q. I used Color Oops and it took out most of the dye but not all of it. If I use another box will it take out the rest?
A. Another application will take a small percentage of color out, but not a lot more.
Q. Color Oops took out my unwanted hair color at the roots but not on the rest of my hair. How do I get it to take out the color through the rest of my hair?
A. Color on ends can be old stubborn color. When using Color Oops on color like this, place a shower cap over your hair to keep in body heat and process for 25 minutes.
Q. Is it safe to use Color Oops if I have a perm?
A. If your hair is in good condition this should not be a problem.
Q. Does having a permanent relaxer affect my using Color Oops?
A. Again, if your hair is in good condition this should not be a problem.
Q. When I used Color Oops at first it took all of the color out. When I washed my hair the next day, the color returned. Why did this happen and how can I fix this?
A. Hair color has small clear intermediates. When these intermediates are oxidized with the developer they penetrate the hair shaft and swell and are oxidized into large colorful pigments. Color Oops reverses this process. It shrinks the pigments back to small clear intermediates. However, they are still in the hair. The rinsing process washes them from the hair. It is essential to shampoo and rinse thoroughly. The longer, the better. If some of the intermediates are still in the hair they can re-oxidize and show color again.
Q. My hair color looks exactly the same as before I used Color Oops. How could this happen?
A. If you colored your hair lighter Color Oops can not replace lost natural pigment. When coloring lighter you are actually removing natural pigment. Color Oops can only remove artificial pigment, Color Oops can not replace lost natural pigment. You will need to re-color with a color similar to your natural color.